From Hoarding and Pet Violations to Noise Complaints: Managing Resident Infractions in 2024

Join industry expert Paul Flogstad as he addresses the common challenges faced by property managers and property owners daily. This comprehensive webinar will provide you with the knowledge and tools needed to effectively document and resolve various tenant violations. Paul will also tackle the trending issue of Assistance Animals. By attending, you’ll gain the expertise to handle these requests properly.

Webinar Agenda:

• Service/Assistive Animals: Get answers to frequently asked questions.
• Hoarding: Learn strategies to manage residents who hoard.
• Harassment and Bullying: Effective ways to address and document harassment.
• Pets and Companion/Service Animals: Understand the regulations and best practices.
• Unauthorized Residents: Steps to handle unapproved occupants.
• Subleasing: Guidance on managing subleasing issues.
• Pet Infractions: Address and document pet-related violations.
• Parking Violations: Solutions for managing parking issues.
• Inspection Damages: Documenting and addressing damages found during inspections.
• Drug Use: Handling situations involving smoking weed and other drugs.
• Noise Complaints: Strategies for managing noise-related issues.
• Amenities Violations: How to enforce rules regarding property amenities.
• Communication Documentation: Best practices for documenting all forms of communication, including texting.
• Essential Tools: Tools you need to effectively manage and document these issues.

Webinar Highlights:

This webinar will offer innovative solutions for everyday problems at most properties. You’ll learn how to navigate fair housing regulations while addressing these common challenges.

Who Should Attend:

• Property Owners
• Property Managers
• Housing Authority Staff
• Compliance Staff

Gain practical insights and fresh approaches to effectively manage resident infractions by registering for this valuable webinar.

Tenant Selection and Waiting List Management

The tenant selection plan helps to ensure that tenants are selected for occupancy in accordance with HUD requirements and established management policies. HUD requires that the plan specify a number of procedures and policies which will be discussed during the webinar. This is a daunting process when faced with the plethora of regulations. The course will equip you to cover “all of the bases” and yet be efficient in not re-inventing the wheel. The final product, after receiving this training will be useful for your potential applicants and current tenants yet still be complainant with HUD.

Webinar to cover:

• Requirements of tenant selection plan
• Required contents
• Income targeting Preferences
• Screening criteria
• Rejecting applicants
• Opening and closing of waiting list
• How to create a waiting list
• Documenting changes to waiting lists
• Selecting tenants from waiting list
• Verification

Target Audience

• Property Managers
• Property owners
• Leasing agents
• Builders
• Developers
• Realtors
• Housing Authorities

Benefits & Objective

You will be able to learn what is needed to be done to be in compliance to HUD’s policies on acceptable methods of screening an applicant. There are regulations in the way that a waiting list is handled correctly. It is very important that you stay in compliance with these regulations.

This course will go into depth of how to effectively manage a waiting list. HUD has very particular rules about waiting lists and we will cover the rules so that your property and managers will be in compliance with the regulations

Fair Housing Changes: Disparate Impact and HUD’s Latest Guidance

Understanding the New Supreme Court Fair Housing Ruling and HUD Guidance on Criminal Background Checks

The United States Supreme Court has issued a pivotal ruling on fair housing discrimination. This webinar will delve deeply into the ruling’s various aspects and its implications under fair housing guidelines.

Additionally, HUD has released a guidance letter addressing blanket criminal background checks, highlighting the types of disparate impacts affecting individuals with criminal histories. We will explore the policy and procedural changes necessary for multifamily properties to comply with this new guidance.

To fully grasp disparate impact, one must first understand the fundamentals of fair housing, which will be comprehensively covered in this webinar.

Webinar Highlights:

• Fundamentals of Fair Housing: A detailed overview.
• Disparate Impact: Definitions and implications.
• New HUD Ruling: In-depth analysis and potential changes.
• Policy Implementation: How to adapt multifamily property policies to meet the new guidelines.

Learning Objectives:

• Define “Disparate Impact.”
• Explain “Adverse Impact” and its implications.
• Understand the effect on protected classes.
• Analyze how the ruling will influence future development activities.
• Comprehend the new HUD guidance on applicants with criminal backgrounds, particularly regarding blanket no-criminal-background policies.
• Assess the ruling’s impact on protected and non-protected classes.
• Distinguish between arrests and convictions in the context of the guidance letter.

Target Audience:

• Property Managers
• Property Owners
• Leasing Consultants
• Housing Authority Staff
• Compliance Staff

Join us to navigate through these significant changes and understand their broader impact on the housing sector.